Shop FAQ.

(1) Products

Where are your products made?

  • Our products are made with thought and care in Australia. We manufacture in small batches to make sure all our products are as fresh and potent as possible.

What ingredients do you use?

  • We use a natural, organic and wild harvested ingredients in all our products.

Do your products contain parabens?

  • No Scented Holistic Skincare products contain parabens.

How should I store my Scented products?

  • We recommend that you keep our products in a cool place away from direct light. All of our products can be kept in the refrigerator. We recommend in particular our Rosehip Hydrating Serum be stored in the refrigerator during the hot summer months.

What are the use by dates of your Scented Holistic Skincare products?

  • We recommend that all of our products should be enjoyed within 6 months of opening.

 

(2) Online Shop

 

What forms of payment do you accept?

  • We accept the major credit cards Visa, MasterCard, American Express as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

  • No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

  • All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Do you offer wholesale pricing?

  • Yes. If you would like a wholesale account, please contact us and include your business details in your message.

(3) Shipping

 

How long will delivery of my order take?

  • Domestic orders are typically delivered within 5-10 business days.
  • Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?

  • For shipping within in Australia we charge a flat rate of $7.00 per order.

Do you ship internationally?

  • If you are interested in purchasing Scented Holistic Skincare products and you live outside of Australia, please email us for a freight quote first.

 

(4) More Questions

 

  • If you have further questions, please feel free to contact us.